Customer Experience and Support

Customer Experience
and Support

If you run a multi-lingual operation, you know the importance of providing your customers with fast and reliable support in a language they understand.

You also know how difficult it can be to hire and manage help-desk operators in all your languages in all locales.

In most instances, businesses have created customer-facing solutions to address common issues without their users having to speak to a representative over the phone. For online interactions such as emails, discussion forums and chats, Tarjama provides timely professional language services to support communication between businesses and their international customers.

Availability of support resources in multiple languages improves customer experience.

Our on-demand language and content solutions utilize the combined power of human and machine translation to deliver accurate customer support in real-time. Our AI-powered TMS automates most operations to reduce overreliance on human translators, allowing them to focus their energies on the creative segments of localization.

Professional language services at your fingertips

We’ve been helping companies communicate efficiently with their global customers, audiences, partners, and stakeholders for over 14 years. You too can get started now with our wide range of multilingual services.

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Proudly leading the language technology space across MENA region

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happy customers

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Arabic dialects

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Languages covered

Billions

of words processed

Don't just take our words for it

Working with Tarjama has been fantastic. Their quality, expertise, and speed of delivery makes it easy for us to deliver high-quality output for our clients.

Working with Tarjama has been great! Their 24/7 availability and speedy delivery of premium content and translation really makes them the right language partner for us.

The program was successful and led to a collaboration between Coursera for Refugees and Tarjama, who translated 23 courses for Syrian refugees around the world.

Tarjama’s team is very quick, professional, and very helpful. They were able to support us with our large-scale projects, always delivering very high-quality translations on time.

Tarjama’s dedication to their charge ensured that the Expo ran like a well-oiled machine!

Our Vision

Bringing the world closer together Human talent powered by AI

We are committed to reshaping the language industry with our tech-assisted human delivery.

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Our Mission

Empowering rapid growth Communication that resonates

Our mission is to enable businesses to scale rapidly by interacting seamlessly with their global consumers.

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Our Technology

Enabling smart workflows Tech-powered efficiency

We use the latest advances in AI and machine learning to deliver reliable solutions that transform business process.

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All the new articles and hot blogs special just for you

The best articles for you to learn and read which are currently trending topics especially for you

Blogs

Women behind Technology at Tarjama& – Featuring Bushra Kanaan – Product UI/UX Manager

April 18, 2024 No Comments

Managing large-scale translation projects requires a nuanced approach that balances efficiency, accuracy, and security. In the dynamic landscape of global communication, Translation Management Systems (TMS) like CleverSo have become indispensable. Here, we explore best practices for managing translation projects effectively, with a spotlight on CleverSo's innovative features. Streamlining Project Management with TMS Efficient project management is key in handling large-scale translations. TMS platforms automate repetitive tasks, ensuring a seamless workflow. CleverSo, in particular, offers a unique edge with its AI-powered tools, enabling light-weight project management and dynamic work distribution. This automation not only saves time but also enhances accuracy and consistency across projects. Collaboration and Real-time Insights Effective collaboration among team members is crucial. CleverSo provides a platform for real-time collaboration, allowing translators, editors, and project managers to work together seamlessly. The system’s “CleverSo Insights” feature offers visual charts and interactive reporting, aiding in the tracking of localization efforts and decision-making based on data-driven insights. Enhancing Accuracy with AI-Powered Assistance One of the standout features of CleverSo is its AI-powered terminology assistant, which helps translators overcome challenges related to terminology and context. This feature, powered by Generative AI, elevates the accuracy and quality of translations, ensuring that the final output is not only linguistically accurate but also contextually relevant. Security and Compliance In today’s world, data security cannot be overstated. CleverSo ensures that content remains secure, with options for cloud-based or on-premises installations, catering to varying security needs. The platform's commitment to ISO 27001 standards highlights its dedication to maintaining high security and compliance levels. Tailored Solutions for Arabic Translations CleverSo stands out for its tailored solutions for Arabic translations, being the first TMS with an Arabic UI and powered by Arabic AI. Its capabilities in handling right-to-left languages and its proprietary Arabic MT engine make it an ideal choice for projects involving Arabic content. Choosing the Right TMS Selecting the right TMS involves considering factors like automation levels, collaboration features, scalability, customization, and security. CleverSo’s tiered pricing structure provides flexibility for businesses of different sizes and requirements. In sum, CleverSo by Tarjama represents a significant advancement in managing large-scale translation projects. Its blend of AI-powered efficiency, collaborative tools, and robust security measures positions it as a top choice for businesses and organizations looking to streamline their translation workflows and break language barriers, especially in the financial and governmental sectors.

Blogs

Best Practices for Managing Translation Projects: The CleverSo Edge

February 20, 2024 No Comments

Ready to learn more?

Whether you’re a startup or a global enterprise, we’ll help you set a plan that’s right for you. Connect with one of our product experts now!

Tarjama Fz. LLC
Our passion for both language and technology inspires us to design intelligent tools, products, and services that enable businesses to interact better and faster with their global audiences. We combine AI and human talent to deliver a full suite of language solutions including translation, localization, interpretation, content creation, transcription, subtitling and strategic advisory. With over a decade of expertise, a network of over 35,000 linguists, and dedicated AI teams, we are committed to bringing the world closer together.

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