How we handle your data.

Information we collect

Tarjama collects information you provide directly to us when you request a quote, contact our team, sign up for our products (T-Portal, Cleverso, Arabic.Ai), submit a job application, or subscribe to our newsletter. This may include:

• Identity and contact information, name, email address, phone number, company, job title, country
• Project and service inquiry information, project description, source and target languages, file types, volume estimates, deadlines
• Account credentials and usage data when you use T-Portal, Cleverso, or Arabic.Ai
• Content you upload to our platforms for translation, localization, or processing
• Payment and billing information when you purchase services
• Communication records, including emails and support tickets exchanged with our team

We also automatically collect information about how you interact with our website and platforms, including IP address, browser type, device characteristics, referring URLs, page views, and time on site, through cookies and similar technologies.

How we use information

We use the information we collect to operate, maintain, and improve our services, to fulfill the agreements we have with you, and to communicate about projects and the company. Specifically, we use information to:

• Deliver translation, localization, and language services you have engaged us to provide
• Authenticate access to T-Portal, Cleverso, Arabic.Ai, and other Tarjama platforms
• Process payments and manage billing
• Respond to inquiries and provide customer support
• Send transactional notifications about your projects, account, or service status
• Send marketing communications about products, services, events, and content (with your consent where required)
• Improve our products, services, and the quality of our machine translation engines
• Detect, prevent, and respond to fraud, abuse, security incidents, and other harmful activity
• Comply with legal obligations, regulatory requirements, and lawful requests

Content you submit for translation

Content uploaded to Tarjama platforms for translation, localization, or processing is treated as confidential client material. We do not use client content to train public AI models. Where content is used internally to improve our proprietary translation memory or to fine-tune Arabic.Ai engines for that specific client, this is done within the scope of the engagement and subject to confidentiality protections.

Our handling of client content is certified under ISO 27001, with encryption in transit and at rest, role-based access controls, and audit logs. Sovereign data residency options are available for clients requiring content to remain within specific jurisdictions.

How we share information

We do not sell your personal information. We share information only in the following circumstances:

• Service providers and processors, vendors who help us operate our services, including hosting providers, payment processors, and analytics platforms, under appropriate contractual safeguards
• Linguists and project teams, the linguists, reviewers, and project managers who deliver your work, all bound by NDA and confidentiality agreements
• Corporate transactions, in connection with mergers, acquisitions, financing, or sale of business assets, with appropriate notice
• Legal requirements, where required by law, court order, or regulatory authority, or to protect our rights, property, or safety
• With your consent, for any other purpose disclosed at the time of collection or with your explicit consent

Your rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Object to or restrict certain processing activities
• Request portability of your information in a structured, machine-readable format
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise these rights, contact us at privacy@tarjama.com or write to our Data Protection Officer at our Riyadh office.

International data transfers

Tarjama operates across seven offices globally (Riyadh, Dubai, Amman, Doha, Beirut, Montreal, Paris). Your information may be transferred to, processed in, and stored in countries other than the one in which you reside. When we transfer information across borders, we use appropriate safeguards including standard contractual clauses, adequacy decisions, and our certified ISO 27001 information security framework.

Data retention

We retain personal information for as long as necessary to provide the services, comply with our legal obligations, resolve disputes, and enforce agreements. Project content and translation memory data may be retained longer to enable continuous improvement of our services to you. Retention periods are reviewed periodically and excess data is securely deleted.

Cookies and tracking technologies

We use cookies and similar technologies to operate the website, remember your preferences, analyze usage, and deliver personalized experiences. You can control cookies through your browser settings, though disabling cookies may affect the functionality of certain features.

For detailed information about the cookies we use, the purposes for which we use them, and how to manage them, please see our Cookie Policy.

Security

Tarjama is ISO 27001 certified for information security management. We use industry-standard technical and organizational measures to protect personal information, including:

• Encryption of data in transit (TLS) and at rest
• Role-based access control with multi-factor authentication for privileged accounts
• Regular vulnerability scanning and penetration testing
• Security awareness training for all team members
• Incident response procedures and breach notification protocols
• Audit logs across critical systems

While we work hard to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we maintain enterprise-grade controls.

Children's privacy

Tarjama's services are intended for businesses and professionals. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. The "Last updated" date at the top of this page indicates when the policy was most recently revised. Material changes will be communicated through email notification or a prominent notice on our website.

Contact our Data Protection Officer

If you have questions about this Privacy Policy or how we handle your personal information, contact our Data Protection Officer:

Tarjama, Data Protection Office
Email: privacy@tarjama.com
Address: King Fahd Road, Al Olaya District, Riyadh, KSA

You may also reach our team through our contact page or by writing to any of our seven global offices.